CSCN events
The Customer Services & Collaboration Network runs two Community of Practice events each year, enabling frontline services staff to share ideas and tips in an informal, supportive environment. This page also includes information about past forums run by the Network when it was known as the Reciprocal Borrowing Advisory Group.
Events 2020
Community of Practice 2020 Session #1: Library & Learning Skills: Riding the Rona Wave of Change
Community of Practice 2020 Session #2: Transition to online-only client services across 5 campuses
Community of Practice 2020 Session #3: The implementation of a “Click and Collect” service
Events 2019
Community of Practice 4 - Service Models
Community of Practice 3 - Orientation
Events 2018
Community of Practice 2 - Rostering
Community of Practice 1 - Digital Services
Reciprocal Borrowing Forum
CAVAL Reciprocal Borrowing Advisory Committee Forum 2016
Resource Sharing: Past, Present and Future
Held on Wednesday 3rd August 2016
The forum considered the broader reciprocal borrowing environment, introducing some resource sharing initiatives currently in use, and exploring future directions
CAVAL Reciprocal Borrowing: past practice, future strategies [PDF] Michael Robinson, CEO, CAVAL
BONUS+ [PDF] Greg Anderson, University Librarian, University of Newcastle
CAVALborrow [PDF] Charles Barnett, Senior Coordinator, Loans, RMIT University
RapidILL [PDF] Pauline Middleton, Document Delivery Librarian, Monash University
Exposing shared resources using linked data [PDF] Sarah Sherman, Metadata Quality Coordinator, Deakin University
