CSCN activities

The Customer Services & Collaboration Network runs various capability building activities each year, enabling frontline services staff to share ideas and tips in an informal, supportive environment. This page also includes information about past forums run by the Network when it was known as the Reciprocal Borrowing Advisory Group.

CSCN activities

Activities 2023

A conference created by CAVAL and the CSCN
Frontline Services: responding to a changing landscape

Presentations

  • How many ways can I help you? [PDF] 1.02 MB
    Dianne Jones, Library Frontline Services Officer, Federation University

  • Can You Go? Building staff skills in new teams and changing service delivery [PDF] 2.53MB
    David Smith-Chitty, Frontline Services Coordinator, Monash University
    Mayssa Matley, Frontline Services Coordinator, Monash University

  • Finding and Fostering Creativity, Care & Community in Client Experience & Engagement work: Lessons from non-tradiotional journeys to frontline services [PDF] 920 KB
    Louis Bendtsen, Library Officer, Deakin University
    Clare O’Hanlon, Client Experience Librarian, Deakin University

  • At the frontline with generative AI [PDF] 2.11 MB
    Michael Huang, Library Service Officer, The University of Melbourne
    Tamara Drazic, Library Service Officer, The University of Melbourne

Workshop

  • Design Thinking 101: centering the student experience [PDF] 4.72MB
    Andy Hurt, Senior Librarian, Library Services and Spaces, The University of Melbourne
    Kylie Tran, Manager, Library Services and Spaces, The University of Melbourne

Activities 2022

Community of Practice 2022 Session #1: What IS the ‘new normal’?

  • Can you concurrent? Accelerated changes in library education [PDF] 922KB
    Steven Tapping and Emily Russell, Librarians, RMIT University

  • Concierge to Ask the Library [PDF] 447KB
    Angela Kopelis, Coordinator, Library Services, RMIT University

Community of Practice 2022 Session #2: Changing ‘inaccessible’ to ‘accessible’ for our students

  • How do Autistic students experience a university library? An Autistic PhD student perspective [PDF] 919KB
    Clare O’Dwyer, PhD Candidate/Library Manager, RMIT University/Melbourne Polytechnic

  • AccessAbility @Swinburne [PDF] 406KB
    Megan O’Brien, Library Environment & Experience Team Leader, Swinburne University of Technology

  • Sensory environments: designing equitable spaces for students [PDF] 8.59 MB
    Andrea Hurt, Senior Librarian, Library Services and Spaces, The University of Melbourne

Activities 2021

Community of Practice 2021 Session #1 & #2: Digital Literacy Skills for Staff and Students

Activities 2020

Community of Practice 2020 Session #1: Library & Learning Skills: Riding the Rona Wave of Change

Community of Practice 2020 Session #2: Transition to online-only client services across 5 campuses

Community of Practice 2020 Session #3: The implementation of a “Click and Collect” service

Activities 2019

Community of Practice 4 - Service Models

Community of Practice 3 - Orientation

Activities 2018

Community of Practice 2 - Rostering

Community of Practice 1 - Digital Services

Reciprocal Borrowing Forum

CAVAL Reciprocal Borrowing Advisory Committee Forum 2016
Resource Sharing: Past, Present and Future
Held on Wednesday 3rd August 2016

The forum considered the broader reciprocal borrowing environment, introducing some resource sharing initiatives currently in use, and exploring future directions

Download Program

CAVAL Reciprocal Borrowing: past practice, future strategies [PDF] Michael Robinson, CEO, CAVAL

BONUS+ [PDF] Greg Anderson, University Librarian, University of Newcastle

CAVALborrow [PDF] Charles Barnett, Senior Coordinator, Loans, RMIT University

RapidILL [PDF] Pauline Middleton, Document Delivery Librarian, Monash University

Exposing shared resources using linked data [PDF] Sarah Sherman, Metadata Quality Coordinator, Deakin University