CSCN activities
The Customer Services & Collaboration Network runs various capability building activities each year, enabling frontline services staff to share ideas and tips in an informal, supportive environment. This page also includes information about past forums run by the Network when it was known as the Reciprocal Borrowing Advisory Group.
Activities 2023
A conference created by CAVAL and the CSCN
Frontline Services: responding to a changing landscape
Presentations
- How many ways can I help you? [PDF] 1.02 MB
Dianne Jones, Library Frontline Services Officer, Federation University - Can You Go? Building staff skills in new teams and changing service delivery [PDF] 2.53MB
David Smith-Chitty, Frontline Services Coordinator, Monash University
Mayssa Matley, Frontline Services Coordinator, Monash University - Finding and Fostering Creativity, Care & Community in Client Experience & Engagement work: Lessons from non-tradiotional journeys to frontline services [PDF] 920 KB
Louis Bendtsen, Library Officer, Deakin University
Clare O’Hanlon, Client Experience Librarian, Deakin University - At the frontline with generative AI [PDF] 2.11 MB
Michael Huang, Library Service Officer, The University of Melbourne
Tamara Drazic, Library Service Officer, The University of Melbourne
Workshop
- Design Thinking 101: centering the student experience [PDF] 4.72MB
Andy Hurt, Senior Librarian, Library Services and Spaces, The University of Melbourne
Kylie Tran, Manager, Library Services and Spaces, The University of Melbourne
Activities 2022
Community of Practice 2022 Session #1: What IS the ‘new normal’?
- Can you concurrent? Accelerated changes in library education [PDF] 922KB
Steven Tapping and Emily Russell, Librarians, RMIT University - Concierge to Ask the Library [PDF] 447KB
Angela Kopelis, Coordinator, Library Services, RMIT University
Community of Practice 2022 Session #2: Changing ‘inaccessible’ to ‘accessible’ for our students
- How do Autistic students experience a university library? An Autistic PhD student perspective [PDF] 919KB
Clare O’Dwyer, PhD Candidate/Library Manager, RMIT University/Melbourne Polytechnic - AccessAbility @Swinburne [PDF] 406KB
Megan O’Brien, Library Environment & Experience Team Leader, Swinburne University of Technology - Sensory environments: designing equitable spaces for students [PDF] 8.59 MB
Andrea Hurt, Senior Librarian, Library Services and Spaces, The University of Melbourne
Activities 2021
Community of Practice 2021 Session #1 & #2: Digital Literacy Skills for Staff and Students
Activities 2020
Community of Practice 2020 Session #1: Library & Learning Skills: Riding the Rona Wave of Change
Community of Practice 2020 Session #2: Transition to online-only client services across 5 campuses
Community of Practice 2020 Session #3: The implementation of a “Click and Collect” service
Activities 2019
Community of Practice 4 - Service Models
Community of Practice 3 - Orientation
Activities 2018
Community of Practice 2 - Rostering
Community of Practice 1 - Digital Services
Reciprocal Borrowing Forum
CAVAL Reciprocal Borrowing Advisory Committee Forum 2016
Resource Sharing: Past, Present and Future
Held on Wednesday 3rd August 2016
The forum considered the broader reciprocal borrowing environment, introducing some resource sharing initiatives currently in use, and exploring future directions
CAVAL Reciprocal Borrowing: past practice, future strategies [PDF] Michael Robinson, CEO, CAVAL
BONUS+ [PDF] Greg Anderson, University Librarian, University of Newcastle
CAVALborrow [PDF] Charles Barnett, Senior Coordinator, Loans, RMIT University
RapidILL [PDF] Pauline Middleton, Document Delivery Librarian, Monash University
Exposing shared resources using linked data [PDF] Sarah Sherman, Metadata Quality Coordinator, Deakin University